Shipping Policy

At Slimsen, we aim to process and ship your order as quickly as possible after your payment has been confirmed.

Processing and Delivery Times

Orders are processed within 1–3 business days before shipment.

Once your order has been dispatched, please allow approximately 3–9 business days for delivery.

Please allow a total estimated timeframe of 4–12 business days from the date of purchase to receive your order.

We process and ship orders Monday through Friday, excluding weekends and public holidays. Orders are not guaranteed to ship on the same day they are placed.

Delivery times are estimates and may vary depending on your destination, local courier services, customs processing, weather conditions, public holidays, or other circumstances outside our control.

Shipping Confirmation and Tracking

You will receive a shipping confirmation email containing your tracking number and a link to track your package once your order has been dispatched.

Please allow up to 48 hours after dispatch to receive your shipping confirmation email.

Tracking information may take up to 3 business days to update after your order has shipped. In some cases, tracking updates may be delayed even though the package is still moving through the delivery network.

If you have not received your tracking information after this period, please contact us at hi@slimsen.com.

Free Worldwide Shipping

Slimsen offers free standard worldwide shipping on all orders.

No additional standard shipping fee will be added at checkout.

Shipping FAQ

1. Is shipping included in the price?

Yes. We offer free standard worldwide shipping on all orders.

2. How long does order processing take?

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

3. How long does delivery take?

Once your order has been dispatched, delivery normally takes approximately 3–9 business days.

Including processing time, please allow approximately 4–12 business days from the date of purchase to receive your order.

4. When will I receive my tracking number?

Your tracking number will be emailed to you after your order has been dispatched. Please allow up to 48 hours after dispatch for the shipping confirmation email to arrive.

5. Where can I find my tracking number?

Once your order ships, an email containing your tracking number and tracking link will be sent automatically to the email address used at checkout.

Please check your spam or junk folder if you cannot find the email.

If you have not received your tracking information or the tracking link is not working after allowing sufficient time for it to update, please contact us at hi@slimsen.com.

6. How can I change my delivery address?

If you need to change your delivery address, please contact us immediately at hi@slimsen.com.

We will do our best to make the requested change. However, because orders may enter processing quickly, we cannot guarantee that an address can be changed after an order has been placed.

Once an order has been shipped, we cannot change its delivery address.

7. How can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible at hi@slimsen.com.

We will do our best to accommodate your request, but we cannot guarantee cancellation once processing has begun. Orders cannot be cancelled after they have been shipped.

Unexpected Delays

Most orders arrive within the standard estimated delivery timeframe. However, circumstances outside our control may occasionally extend delivery times.

These circumstances may include:

• International customs processing

• Carrier delays

• Public holidays

• Extreme weather conditions

• Local delivery disruptions

• Incorrect or incomplete delivery information

In exceptional circumstances, delivery may take up to 75 days.

If your order is delayed beyond the standard delivery timeframe, please contact us at hi@slimsen.com, and we will assist you in investigating the shipment.

Where possible, please contact the courier directly regarding a delivery issue before contacting us, as the courier may be able to provide the most current information.

Please contact us if your order has not arrived after the estimated delivery timeframe.

Incorrect Address Disclaimer

Customers are responsible for ensuring that the shipping address entered during checkout is complete and correct.

Because orders may be processed quickly, there is only a limited window in which an order or delivery address can be changed.

If you notice an error, please contact us immediately after placing your order at hi@slimsen.com.

We will do our best to accommodate your request. However, we cannot guarantee changes once processing has begun, and delivery addresses cannot be modified after an order has shipped.

Slimsen is not responsible for orders delivered to an address incorrectly entered by the customer.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, we may offer:

• Reshipment, with additional shipping charges where applicable; or

• A refund for the returned products, excluding any shipping or handling costs incurred.

Returned or Refused Packages

If a package is refused, unclaimed, or returned to us by the courier, additional shipping fees may apply if the customer requests reshipment.

Any refund offered for a returned package may exclude shipping, return, handling, or processing costs incurred in connection with the order.

Returns

Customers are responsible for the cost of return shipping unless the product is faulty, damaged, incorrect, or otherwise covered by applicable consumer law.

Please review our Returns and Refunds Policy for eligibility requirements and complete return instructions before sending an item back.

Returns sent without following the instructions in our Returns and Refund Policy may not be accepted.

Contact Information

Slimsen

Website: www.slimsen.com

Email: hi@slimsen.com